FAQs

Answers to Your Questions

🛍️ Products & Materials 

We offer a range of high-quality materials:

  • Metals: 925 Sterling Silver, 14K Gold, 18K Gold (plated and solid)
  • Main Stones: Cubic Zirconia, Moissanite, Lab-Grown Diamonds, Natural Diamonds
  • Accents: Mother of Pearl, Onyx, Malachite, and other natural gemstones.

AI-Enhanced Design combines artificial intelligence with our designers' creativity. AI helps generate initial sketches, optimize proportions, and simulate wearability. Our designers then refine every detail to ensure beauty and comfort.

Yes. We combine technology and craftsmanship: AI assists in initial design, then our master artisans in Shenzhen Shuibei handcraft each piece through carving, setting, and polishing.

📦 Orders & Shipping 

  • Regular orders: Shipped within 3-5 business days after payment confirmation.
  • Custom/corporate orders: 7-21 business days, depending on complexity.
  • We ship worldwide. Delivery times vary by location.

Yes. We ship globally from our Hong Kong and Shenzhen warehouses. Shipping costs and import duties depend on the destination.

💎 Custom & Corporate Services

Absolutely! We offer both private custom designs and corporate bulk orders, including brand engraving and custom packaging.

We are flexible and do not enforce a strict MOQ. Bulk orders enjoy volume discounts and dedicated support.

🔧 Care & Warranty

  • Avoid contact with chemicals (perfume, pool water).
  • Gently wipe with a soft cloth after wear and store in the original box or pouch.
  • Plated jewelry may tarnish over time. With normal wear, plating lasts 1-2 years.

We offer a12-month warrantycovering manufacturing defects and abnormal plating wear. Damage due to misuse or normal wear is not covered, but we offer paid repair services.

💬 Trust & Quality Assurance 

We control the entire supply chain:

  • Design: Hong Kong team + AI technology
  • Production: Shenzhen Shuibei factory (heart of China's jewelry industry)
  • QC: Every piece goes through a 3-step quality inspection.

Yes, for Moissanite, Lab-Grown, and Natural Diamonds, we provide certificates from international labs (e.g., IGI, GIA) depending on the product. Please contact customer service for details.

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